Thermal Guard FAQs

Is there a notification sent to me when triggered?

The Facial Recognition feature is designed to identify you using various facial points, so if you are wearing a mask, the unit cannot identify you as the majority of your face is covered. Unfortunately at this time, you cannot use the Facial Recognition feature when someone is wearing a mask. 

Where is the data stored?


The data is stored on your local computer/server that is connected to the same network. For security reasons, we do suggest keeping all data within your own organization.

Is the software customizable?


Yes. Our proprietary software can be customized by enabling or disabling our features. Personalized messages can be created when prompted for further steps of action. Adjustable temperature allowances, mask detection, photo storage, notification messages and more can be tailored to suit your needs.

Does this integrate with our employee card readers?


Yes. Our device supports various RFID card readers to allow card identification access.

Can I access the device remotely?


This feature is available through the cloud, however for now, we highly recommend that our customers keep their most confidential data off the cloud for their company’s maximum security. We treat your company’s sensitive information just as seriously as our own. We recommend only accessing your data through a local computer/server at this time.

Can I integrate the device with my accounting & payroll?


Yes. Our software can easily be integrated with your accounting and payroll department. Simply use our ‘One-Click Report Generation’ feature which will enable you to export the file directly to your payroll department. 

Can I integrate it with my security door system?


Yes. Our system can connect with all major maglocks and turnstiles. If you have a specific technical request, please email or call us. 

How accurate is the temperature reading?


Our system is extremely accurate - to approx. ± 0.5 °F. We use Heimann Sensor technology from Germany, a global leader in thermal imaging technology.

Does the Facial Recognition feature work when wearing a mask?




The Thermal Guard is plug and play. There is no software configuration necessary. Once the device is plugged in the system takes approximately 30 seconds to load and ready for its first scan. Watch video demos here.

Is it difficult to setup?




The Thermal Guard is plug and play. There is no software configuration necessary. Once the device is plugged in the system takes approximately 30 seconds to load and ready for its first scan. Watch video demos here.

What is your approximate delivery time?




The Thermal Guard is plug and play. There is no software configuration necessary. Once the device is plugged in the system takes approximately 30 seconds to load and ready for its first scan. 

Where are you located?




The Thermal Guard is plug and play. There is no software configuration necessary. Once the device is plugged in the system takes approximately 30 seconds to load and ready for its first scan. Watch video demos here.

Do you offer bulk discounts?




The Thermal Guard is plug and play. There is no software configuration necessary. Once the device is plugged in the system takes approximately 30 seconds to load and ready for its first scan. 

Yes, bulk discounts are available. Quantity discounts starting from 11+ units. Please email us at info@thirty8degrees.com inquire for pricing.